G'day Reader I want to talk about confidence today and why it's so important to have it. Especially in tough times. "86% of hospitality businesses are not optimistic about the future" was an article I read a few days ago. The survey was for the UK, but let's face it, the same bleak outlook exists in Australia and everywhere except...Dubai (for another newsletter). So, ONLY 14% of businesses ARE optimistic about the future. Are you in the 14% or the 86%. If you have 30 seconds, reply to this...
8 days ago • 3 min read
G'day Reader I want to talk about confidence today and why it's so important to have it. Especially in tough times. "86% of hospitality businesses are not optimistic about the future" was an article I read a few days ago. The survey was for the UK, but let's face it, the same bleak outlook exists in Australia and everywhere except...Dubai (for another newsletter). So, ONLY 14% of businesses ARE optimistic about the future. Are you in the 14% or the 86%. If you have 30 seconds, reply to this...
8 days ago • 3 min read
G'day Reader Sorry for my lack of weekly newsletters and daily LinkedIn posts this year. My Mum passed away early last month following cancer surgery. The last 4 months of tests, scans, diagnosis and preparing for surgery were challenging but it was a privilege to have held my Mum's hand through it. Whilst we run our businesses, life happens around us. Our ability to recognise when we need time away, and to take it, is an important one. Being human means we deal with births, relationships,...
about 1 month ago • 3 min read
G'day Reader Sorry for my lack of weekly newsletters and daily LinkedIn posts this year. My Mum passed away early last month following cancer surgery. The last 4 months of tests, scans, diagnosis and preparing for surgery were challenging but it was a privilege to have held my Mum's hand through it. Whilst we run our businesses, life happens around us. Our ability to recognise when we need time away, and to take it, is an important one. Being human means we deal with births, relationships,...
about 1 month ago • 3 min read
G'day Reader How are you feeling as we step into quarter 4 of 2024? If somebody had said to you in the middle of 2019 that: the entire world will lockdown next year after that, there'll be an economic meltdown then the world be on the edge of World War III you'd have called them crazy, right? Back in 2022 when I launched Future of Hospitality,I warned of the tsunami we were walking into (blindfolded) And, it's not going away (just in case you weren't sure) Regularly ask yourself (and your...
6 months ago • 1 min read
How are you this week Reader? What's your biggest challenge right now? Earlier this week I had my first coaching session with a new client. A newly appointed and highly capable CEO running a $22m group. We identified $400k of improvement in our first session. $400k that can be dropped to bottom live without an extra revenue dollar We'll work together for 3 months to: transform results faster supporting a strategy development process have somebody who's walked in their shoes in their corner...
7 months ago • 1 min read
G'day Reader Why did you come into hospitality? How did you 'join' this club? For some, it's an accident. For others, it's a short-term thing that lasts a little longer! For a few, it's a planned career from the start. For me, I did the owner of a local pub a favour and covered a shift. That shift turned into 2-3 shifts a week. Then their marriage hit a difficult moment. They asked me to manage the pub while they went away for a week. I was 17. That was 43 years ago. In 1987 I was lucky to...
8 months ago • 3 min read
G'day Reader Another week goes by with more businesses going bust & people burning out It's a metaphorical 'bombing' of the industry, allowed by our governments, as the big corporations price gouge citizens' reducing their: discretionary spend - the bit that we rely on desire to go out and have fun - in fear of spending demand for services - diminishing as budgets tighten It's no wonder we're facing: record levels of businesses going bust record levels of human burnout It can be: overwhelming...
8 months ago • 4 min read
G'day Reader Feeling the impact of increased stress? Does it matter? Stress reduces our ability to perform at optimum levels. So, as times get tough and we get more stressed, we might struggle to perform at our best at the very time we need to do our best work. If you're not more stressed than a year ago, you're doing well. Not only are we watching record levels of business failure, butwe are also watching record levels of human burnout too. Burnout is the end result. A finish line to avoid....
9 months ago • 3 min read