G'day Reader How are you feeling as we step into quarter 4 of 2024? If somebody had said to you in the middle of 2019 that: the entire world will lockdown next year after that, there'll be an economic meltdown then the world be on the edge of World War III you'd have called them crazy, right? Back in 2022 when I launched Future of Hospitality,I warned of the tsunami we were walking into (blindfolded) And, it's not going away (just in case you weren't sure) Regularly ask yourself (and your...
about 2 months ago • 1 min read
How are you this week Reader? What's your biggest challenge right now? Earlier this week I had my first coaching session with a new client. A newly appointed and highly capable CEO running a $22m group. We identified $400k of improvement in our first session. $400k that can be dropped to bottom live without an extra revenue dollar We'll work together for 3 months to: transform results faster supporting a strategy development process have somebody who's walked in their shoes in their corner...
3 months ago • 1 min read
G'day Reader Why did you come into hospitality? How did you 'join' this club? For some, it's an accident. For others, it's a short-term thing that lasts a little longer! For a few, it's a planned career from the start. For me, I did the owner of a local pub a favour and covered a shift. That shift turned into 2-3 shifts a week. Then their marriage hit a difficult moment. They asked me to manage the pub while they went away for a week. I was 17. That was 43 years ago. In 1987 I was lucky to...
4 months ago • 3 min read
G'day Reader Another week goes by with more businesses going bust & people burning out It's a metaphorical 'bombing' of the industry, allowed by our governments, as the big corporations price gouge citizens' reducing their: discretionary spend - the bit that we rely on desire to go out and have fun - in fear of spending demand for services - diminishing as budgets tighten It's no wonder we're facing: record levels of businesses going bust record levels of human burnout It can be: overwhelming...
4 months ago • 4 min read
G'day Reader Feeling the impact of increased stress? Does it matter? Stress reduces our ability to perform at optimum levels. So, as times get tough and we get more stressed, we might struggle to perform at our best at the very time we need to do our best work. If you're not more stressed than a year ago, you're doing well. Not only are we watching record levels of business failure, butwe are also watching record levels of human burnout too. Burnout is the end result. A finish line to avoid....
4 months ago • 3 min read
G'day Reader I'm sure you're well aware inflation isn't going down. That means the Central banks will keep interest rates up, maybe higher! Impact of high inflation & interest rates. Our Businesses higher costs of goods - food & beverages can food costs get any higher? Yes! energy costs will keep hiking too - gov't isn't stopping them scary rent reviews where market reviews based on higher CPI Our Customers most segments will see further reduced discretionary spend customers will be searching...
4 months ago • 2 min read
G'day Reader I'm sure you're well aware inflation isn't going down. That means the RBA will keep interest rates up and maybe increase them. Impact of high inflation & interest rates. Our Businesses higher costs of goods - food & beverages can food costs get any higher? Yes! energy costs will keep hiking too - gov't isn't stopping them scary rent reviews where market reviews based on higher CPI Our Customers most segments will see further reduced discretionary spend customers will be searching...
4 months ago • 2 min read
G'day Reader Setting a vision for what you want your future to look like gives: you something to aim and strive for you the ability to build a strategy to achieve your vision your staff and customers a clear picture of what you stand for This applies whether you're an employed leader or business owner Asking yourself some questions can help you get clarity. For business owners, you might ask yourself, "Do I want to...": stay in my business forever? build, sell and retire or get out? build,...
5 months ago • 1 min read
Avoid Burnout: You & Your Team G'day Reader Not only are we experiencing record levels of business failures, but... we're also facing record levels of leadership burnout. We tend to think we're invincible until we're not. It feels like we're going swimming... with a lead weight. Then, the next thing happens, and we get an extra lead weight. We're pushing ourselves harder just to stay afloat. There comes a point when we just can't take any more weight. Burnout has been building for a while,...
5 months ago • 1 min read